Thank you very much for contacting us.
My name is Ana Guimarães, I take care of the email from home. I do not work at the reception of the office. You may reach me through the email email@example.com. Please be aware that our emails may initially end up in your spam folder.
We get between 30 and 50 emails per day so we will try to provide you here with all the information which has been necessary in the past for our patients regarding administrative issues. At the end of this text you will also find two links where we publish interesting actual information about the medical treatment in Lisbon. At the bottom of this page you will find indications to follow for the set up of an online appointment. Online appointments are usually given on the same day.
Dr. Franzreb sees patients online and in the office, it is your choice. After online visits necessary receipts for medication’s or tests would be sent digitally, in case of need they could be handed out in the office. He speaks German, English, Spanish, French, Italian and Portuguese. He is a specialist in General Medicine and in Traumatology and Orthopaedics.
For the scheduling of office visits please contact one of the following office telephone numbers:
+351213520275 (9 am-7 pm)
+351967463150 (9 am-7 pm)
If you cannot reach us by phone numbers you may set up your appointment through the above mentioned email address.
In cases the visit could not be online because a clinical examination was necessary we will tell you so or if you already know please tell us. If you have the suspicion of having COVID we kindly ask you to tell us in advance. COVID patients are not allowed to access the office. COVID patients are only seen online or at their home. If there is the slightest suspicion of having Covid a negative Antigen test, can be made at all pharmacies, has to be presented. Kindly understand this request as we have many elderly and chronically ill patients. All patients until at least April 2022 are asked to enter the office wearing a mask.
Visits in the office can be given short-term and have a duration of 30 minutes. The cost of the visit in the office is 100 euro which have to be paid cash or with a Portuguese credit card on site. If you are attending the office for the first time please be there 10 minutes in advance in order to have the time to fill out your clinical record and start your consultation on time. We always try respecting the patients appointment starting time, most probably we are one of the medical offices with the highest punctuality rate but this is only possible with your collaboration.
Medical emergencies are always seen on the same day and are given priority over other patients. If you think you are having a medical emergency kindly tell us and we will arrange for you to talk with the doctor as soon as possible.
In the case of not being able to reach anyone on the phone, which is often the case due to the to the large amount of phone calls, kindly contact us through the email given above and we will organize the appointment for you.
We don’t perform any lab tests nor x-rays in the office, we will refer you for that to the places we work with. If you need special appointments we organize them for you.
For receipt requests of patients of ours, the receipt will be sent by email once the proof of payment (40 Euros) has reached us. Please make sure to detail the name of the medication needed, the dosage and any details needed for the correct prescription. For first time patients and certain medications, like psychiatric medication, special receipts are needed which can be given only with an appointment. In those cases you just pay the appointment with no extra charges for the receipt. For the issuing of receipts to persons who are not patients of the office in all cases there must be a first time consultation which will end in you getting the receipt with no extra cost but having to pay for the consultation.
In the case of visits in the office you will receive your bill immediately after having paid the corresponding amount in cash or with Portuguese credit card. All appointments are scheduled previously per email or phone. The accounting of office visits goes only through the reception of the office, the accounting of online visits is done through this email address. In both cases you receive a bill which you pass over to your insurance. If you have a Portuguese tax number we need this for the bill, if you don’t have a Portuguese tax number we need your country of origin for the bill.
Home visits are possible and may be organized through the email given above. The setup of the appointment is the same as with the online visits.
Charges have an 100% increase outside of office hours, weekends and on holidays. Cancellations with no plausible reason and less than 24 hours in advance are charged if the appointment is not filled.
If you are contacting us because of insurance questions, we kindly ask you to refer to the insurance. We do not accept the European health card, you will get a bill from us and you claim the refund from your insurance. With the European health card you will be seen at the SNS (portuguese national health system).
If this text does not solve your question please send an email and we will get back to you. In the case of sending an email with an urgent health issue, please specify in the subject line of the email.
Vaccinations are limited by portuguese law, hindering us to administrate them. Refer to the SNS.
Information regarding the setup of an online consultation
You may do an online consultation through FaceTime, Skype, WhatsApp or Whereby having a good Internet connection. This consultation lasts for a maximum of 30 minutes.
Kindly contact us through the email: firstname.lastname@example.org and put in the subject online consultation and your name. Please provide in the text of the email the reason of your consultation and a description of your symptoms providing your name, birthdate, portuguese tax number if you have one and if you don’t your country of origin. Make sure to provide the contact through which you want the online consultation to happen choosing from the ones listed above. We will reply giving you the possible ways of payment.
The most uncomplicated and hence preferred way of transfer is through N26 bank. When you send us the proof of payment, the online appointment has a cost of 100 euro, we will normally set up an appointment within the next 12 hours. Please be aware of the above mentioned increase in the case of consultation outside of working hours. The bill will be sent for email once we have received the money on the account.
To set up the appointment you kindly send an email with your name an online consultation in the subject line, attaching the proof of payment and the following in the body of the mail:
Birth Date: xxxxx
Country of Origin: xxxx
Portuguese tax number: yes or no
Contact: Facetime or other mentioned way of contact + number
Here you find information about coronavirus, please be sure to read before sending us questions about COVID:
Here you find doctors and institutes we work with.
Medication we use is found on this site.
Ever since the pandemic started in February 2020 we are overwhelmed with work but we try our best even if we are getting between 30 and 50 emails per day. The special situation has forced us, to not being able to fulfill requests for insurances and medical reports. We kindly request you to ask for those only if they are strictly necessary. In the case of insurances with questions which are just made to keep the people working and avoid having to refund, we offer you to come one day at the end of the visits of the day and the doctor will put on your bill whatever you want him to put in hand writing, this is the most fast forward way to deal with those requests and will have no cost but must be organized with the reception of the office by making an appointment on the phone specifying the aim of your visit. If the insurance insists on extensive written medical reports this will have a cost, which will have to be paid in advance providing in one email all the information needed for the report. Depending on the amount of work, we might charge an amount between 40 and €80 and the report will be written once we have received the payment. Kindly take notice that the doctor has to do this in his free time and has a long to do list so it might take up to two weeks.
Thank you very much for your understanding.